Privacy Policy for Portrait Commissions

Effective date: 28.05.2024

Welcome to SRS Creative (“we”, “us”, “our”). This website, located at www.srscreative.art is owned and operated by Seres Creative SRL, reg. no. 35586698, J1/121/04.02.2016, doing business as “SRS Creative” and “Seres Zoltan Artwork”. Our registered business address is at 296 Morii St, Unirea, Alba co, Romania.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We May Collect

Contact Information: Name, mailing address, email address, phone number.

Payment Information: Billing address, credit card details and other financial information necessary to process transactions.

Commission Details: Reference photos and other details necessary to complete your commission.

Usage Data: Information about your interaction with our website (IP address, browser type, access times, pages viewed).

Communication Data: Correspondence, feedback, and other communications with us.

Use of Information

Provide Services

To process and fulfill your portrait commission requests, including communication, creating, and delivering the artwork.

Payment Processing

To process payments and refunds.

Customer Support

To respond to your inquiries, provide customer support, and address any issues.

Marketing

To send you updates, promotional materials, and other information that may be of interest to you. (You can opt-out of marketing communications at any time.)

Improving Our Services

To analyze usage trends and improve our website and services.

Legal Compliance

To comply with applicable laws and regulations.

Data Protection

We take reasonable measures to secure and protect the personal information you provide us. This includes encryption of data and restricted access to sensitive information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Sharing

We do not sell or share your personal information with third parties, except for purposes related to fulfilling your portrait commission (for example for accounting purposes, third-party service providers such as payment processing, email delivery etc. or sharing your shipping address with a courier).

Cookie Policy

Our website may use cookies to enhance user experience. These cookies do not collect personal information and are used for functionality and analytics purposes.

Customer Rights

You have the following rights regarding your personal information:

Access

You can request a copy of the personal information we hold about you.

Correction

You can request that we correct any inaccurate or incomplete information.

Deletion

You can request that we delete your personal information, subject to certain exceptions.

Objection

You can object to the processing of your personal information in certain circumstances.

Restriction

You can request that we restrict the processing of your personal information in certain circumstances.

Data Portability

You can request a copy of your personal information in a structured and machine-readable format.

To exercise any of these rights, please contact us at seres.zoltan.artwork@gmail.com.

Children’s Privacy

Our services are not intended for persons under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any changes by posting the new Privacy Policy on our website with an updated effective date.

Your use of our services after any changes indicates that you accept the revised Privacy Policy.

If you have any questions or concerns about your privacy or our privacy practices, please contact us at seres.zoltan.artwork@gmail.com.